CUSTOMER CARE

guess KIDS online RETURNS POLICY

In addition to your statutory rights, if something isn’t right, we understand. Please read our returns policy below, to ensure you are eligible for a refund.

Please note:  Myer and David Jones purchases must be returned to their stores.

All eligible change of mind returns require:

  1. Proof of purchase to issue any refund, exchange or credit note.
  2. Product must be in original condition with all tickets and labels attached.
  3. Items to be returned within 30 days of purchase.
  4. Our Online Returns Form filled in for online purchases: Click here for the form

Items under warranty may be subject to assessment or repair if returned as faulty.

All GUESSkids.com purchases must be returned to:

14/ 37-41 O'Riordan Street
Alexandria 2015 NSW

* Refunds will be processed using the original payment method.
* Due to hygiene reasons we are unable to accept change of mind exchanges or returns on underwear, socks and sleepwear.

GET IN TOUCH

If you have any questions contact our Client Service Team. Our team is available during business hours AEST.