Returns | How to return your online order | GUESS

If something isn’t right, we totally understand. In addition to your statutory rights, we have a hassle-free returns policy for online orders.

You can return your online purchase within 30 days for store credit or a refund to any GUESS store (excl GUESS DFO stores and stockists such as David Jones and Myer).
Please note we currently are unable to offer exchanges online, If you wish to return an item for a new size, please send your item back for a refund or store credit and then create a new order or take your item to any Guess Store (excluding DFO and Stockists).

All eligible online change of mind returns requires:
1.   Proof of purchase.
2.   Product to be unworn and in original condition with all tickets and labels attached.
3.   Items to be returned within 30 days of receipt of your order.
4.   Our Online Returns Form filled in. Click here for the form

Items under warranty may be subject to assessment if returned as faulty.



To return to the online store you can choose from the following two options;

1) Australia Post
The customer is responsible for all postage charges associated with change of mind returns which will vary depending on location. You can print your label at home using our hassle free portal at Otherwise you can post your item to;

GUESS returns
C / O Williams Fashion Logistics
69-73 Gow Street
Padstow, NSW
2211, Australia

2) ParcelPoint

ParcelPoint is a trackable returns service available at hundreds of local stores, open 7 days a week until late for your convenience. This is our cheapest return option with a postage cost between $6.95 and $8.95 depending on location, including proof of postage. For ParcelPoint returns, simly go to and follow the online process to book your return and print a shipping lable. You can choose to return your parcel to a ParcelPoint store. Please note, this carrier uses consolidated freight and delivery times to our warehouse can be up to 10 business days from lodgement.

Processing once recieved

Returns are generally processed within 5 business days of receipt at our distribution centre. Please allow 3 business days from the day your return is processed for your account to be credited. Once your return has been processed you will be notified via the email address provided with your original online order. Delays to return processing may be experienced during busy sale and promotional periods, due to higher volumes.

Please note;

  • All refunds will be processed using the original payment method.
  • Due to hygiene reasons we are unable to accept change of mind exchanges or returns on underwear, swimwear, socks, earrings and fragrance.


Simply present your online receipt at any GUESS store (excl. David Jones, Myer & GUESS DFO stores) within 30 days of receipt. Our staff will be happy to assist you with an exchange, gift card or refund. Please note if a refund is selected, we can only refund to the original payment method.


In addition to your statutory rights, we have a hassle free returns policy for in-store purchases.

All eligible in-store change of mind returns for goods purchased in store require:

  1. Proof of purchase to issue any refund or exchange.
  2. Product to be in original condition with all tickets and labels attached.
  3. Full priced items to be returned within 30 days of purchase and sale items to be returned within 7 days of purchase

Please note we are unable to accept exchanges on underwear, swimwear, socks or earrings due to Australian health and safety regulations.

Items purchased under warranty may be subject to assessment or repair if returned as faulty.

Items can only be returned in the country in which they were purchased.


If you have any questions contact our Customer Care Team. Our team is available during business hours AEST.

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