If something isn’t right, we totally understand. In addition to your statutory rights, we have a hassle free returns policy for online orders.
Please note: GUESS online cannot process returns for items that have been purchased in-store. Online orders made via Afterpay and Paypal can only be returned to the GUESS returns postal address for a refund to be processed. GUESS standalone stores can only return Afterpay and Paypal purchases in exchange for product of equal value.
All GUESS kids items purchased from our online store must be returned to the online store.
You can return for refund any full price or reduced merchandise that is unworn and in its original conditions to GUESS online or any GUESS store (excl. David Jones, Myer & DFO stores). Please carefully read the below terms and conditions as they have recently changed and we are no longer able to offer exchange of goods when returning to the online store, only refund. If you wish to return and item for a new size, please send your item back for a refund and then create a new order.
All eligible online change of mind returns require:
- Proof of purchase to issue any refund.
- Product to be in original condition with all tickets and labels attached.
- Items to be returned within 30 days of receipt of your order.
- Our Online Returns Form filled in. Click here for the form
Items under warranty may be subject to assessment if returned as faulty.